Purpose of The Guide
On this page we will aim to cover the most common problems that you may encounter with your WiFi bird box camera and show you how to solve them.
If you have any problems which are not covered on this page please don't hesitate to give us a ring or open a support ticket.
Let's Get Started
My Camera Won't Connect to My Wifi Network
First make sure that your camera is powering on. Unplug the camera from the power and plug it back in, you should hear a small click come from the camera after about 30 seconds. The camera should also feel slightly warm to the touch after having been connected to the power for a while.
If the camera is powering on please reset the camera by holding down the white button for 30 seconds and then try setting it up again. After releasing the button you should hear two small clicks from the camera; they are quite quiet so are easy to miss but they are a clear sign that the camera has reset correctly and you are ready to try connecting the camera again. Follow this guide for setting up on a smart phone or tablet and this guide for doing so using a computer.
I Can't View My Recordings
The first thing we want to check is that the time and date are set correctly on your camera. If they are incorrect then even if it is making recordings the app will not be able to find them. Click here to see how to correct the time and date on the camera.
If it was already correct then we will want to check that the recording settings are correct and that the camera is detecting the SD card. This guide will show you how to check all of the recording settings.
My Camera Is out of Focus
The focus on this camera is manually adjusted. The lens of the camera can be screwed in or out which will effect the distance at which the camera focuses. First you will need to loosen the locking collar, indicated in the image below, then screw the lens in or out until you find that the camera focuses at the correct distance.
I Can't View My Camera When I'm Away from Home
It sounds like you are using direct connection to view your camera, this is where you connect your camera to the BEYE WiFi network before viewing the camera. What this means is that your camera is not connected to your internet and so will only be viewable when you are within range of the camera.
The App Gives an Error About 2.4/5.8GHz Frequencies When Connecting the Camera
Most routers broadcast your internet over two different frequencies. Some routers merge these two frequencies a single connection and this can sometimes cause problems with these cameras.
If you get an error about the app not being able to connect to the camera because of the 5.8GHz frequency you need to split the two frequencies. The guide for doing so can be found here however we would strongly recommend that you contact your Internet Service Provider to ask them to do this for you.
Once this has been done you can restart the process of connecting your camera, making sure you use the 2.4GHz network.
There Is No Sound on My Camera
These cameras all come with audio enabled as default but when you are viewing the camera you need to switch the audio on. This guide will show you how to switch the audio on while watching your camera.
There Is No Sound on My Recordings
If you are not getting any audio when you watch back your recordings it is likely that the audio setting is not enabled. If you take a look at this guide it will show you how to access the recording settings for your camera, make sure that the audio option is enabled on that page and you should now find that you have sound when playing back your recordings.
My Camera Feels Warm
These cameras do get quite warm when in use for long periods of time. We use a slightly more powerful power supply than is necessary because it allows customers to easily include a bird box LED in the box if they want to, and in our experience the camera getting a bit warm helps to dry the camera out it if gets damp due to condensation in cold or humid conditions.
Provided the camera is not unpleasantly hot to the touch it isn't an issue.
My Camera Is in Black and White
These cameras switch between black & white and colour depending on the amount of light available. When they detect that it is too dark to get a clear image they switch to black & white to make sure that you can still see what is going on in the box. The easiest way to test whether the camera is faulty or if there is a lack of light is to remove your camera from the bird box and see what happens when it is in full daylight.
If you find that your camera does switch to colour when exposed to more light you need to increase the amount of light in the bird box. You could try widening the hold on the front, some of our customers have replaced a portion of the wooden back of the box with a piece of plastic or you could consider purchasing a bird box LED. This light connects using the same power supply as the camera so no new cables are needed, during the day it switches on to illuminate the box and keep the camera in colour and when it gets dark switches off so the camera goes to black & white and the birds are not disturbed.
If you have issues with the camera that have not been covered on this page please raise a ticket or give us a ring for more assistance.