This guide shows you how to set up a 3rd Gen Green Feathers Wi-Fi camera.

Before you begin

  • Test the Wi-Fi signal strength by taking a smartphone/tablet to the site where the camera will be installed; if it has weak signal at the installation site then the camera may struggle to maintain a connection (see section #9 at the bottom of the guide for some tips)
  • Before you mount the camera in the bird box, make sure it is connected to your Wi-Fi router and can be viewed on the app. It is best to set the camera up when it is plugged in near to the router, then once it is connected you can unplug it and install it in the final location
  • Ensure the device being used to set up the camera is connected to the same Wi-Fi network that you want the camera to be connected to (this is only required for the setup process)
  • Make sure you know the name and password of the Wi-Fi network which the camera will be connected to
  • Make sure that you are connecting the camera to a 2.4GHz Wi-Fi signal; if you don't know what this is you can read more here
  • Insert a micro SD card if you have one; hold the camera with the lens facing up, then insert the SD card with the metal contacts facing up. Push it in fully until you feel it click into place
  • Plug in the power supply into the trailing cable of the camera; after the camera has powered on you will hear a three note chime, and the camera will start saying "Wait for Wi-Fi config"
  • Remove the lens cap on the camera, if it has one, and remove the cap on the reset button 

Download the Green Feathers app for Android from the Google Play store by clicking here.
Download the Green Feathers app for iOS from the App store by clicking here.

Setup video

Let’s get started

To get started, open the app:

1. Registering an account

  1. Tap 'Sign Up' to create an account, then select 'Agree' for the 'User Agreement and Privacy Policy'. If you have already signed up then skip below to the section called 'Adding the camera to the app'.
  2. Enter your email address, tick 'I Agree User Agreement and Privacy Policy' then tap 'Get Verification Code'. If you would like to use your Google or Facebook account to sign up you can do so by tapping the relevant icon at the bottom of the page.
  3. A verification code will be emailed to you. 
  4. Enter this code into the app.
  5. Set a password for your account -  make sure it is something memorable.

Once your account is all set up, just log in to the app!

2. Adding the camera to the app

On the Home page, click the green '+' icon at the top right of the screen.

Tap on the Green Feathers Camera icon.

3. Resetting the camera and setting to AP mode

Follow the instructions on the app or below to reset the camera and set it to AP mode. If your camera is already saying 'Wait for Wi-Fi config', you can skip to step 4.

  1. Power on the device and wait for it to play three notes to indicate it has started up
  2. Press and hold the reset button for 5 seconds; you will hear it say 'Reset, camera reboot'.
  3. Wait for the camera to say 'Wait for Wi-Fi config'.
  4. Now press the reset button three times.
  5. Wait for it to play three notes again.

Now tick 'Next step' and select 'Next'.

The camera should now be set to AP mode, and you will see a network called 'SmartLife0000' appear in the list of available Wi-Fi networks on your smart phone/tablet.

4. Entering the Wi-Fi details

Now you need to enter the details of the Wi-Fi network which you want the camera to be connected to. The name of the Wi-Fi network which your phone or tablet is connected to should be automatically filled in, so just enter the password. To change the Wi-Fi network your device is connected to, tap the icon to the right of the Wi-Fi name:

5. Connecting to the access point

Now go back to the app, select the 'Go to Connect' button, then select the 'SmartLife-0000' network to connect to it (if your device shows you a warning that there is no internet connection just ignore it, you will connect back to the normal Wi-Fi router soon).

Now go back to the app and it should automatically begin connecting to the camera.

After a minute or so, it should have found the camera and added it to the app, you can set a name for the camera now, or later on in the settings menu.

6. Troubleshooting

If the camera does not connect to your Wi-Fi:

  1. Try resetting it and start again. 
  2. You can also try the easy setup method if you haven't already
  3. If this still fails, it may be related to the 2.4GHz/5GHz Wi-Fi issue, about which you can read more here. You can also create a support ticket here to speak to a member of our Helpdesk team. 
  4. Some routers do not allow for the 2.4GHz and 5GHz networks to be split, such as the BT Smart Hub 2. If this is the case, you can often just disable the 5GHz network temporarily, connect the camera to a Wi-Fi extender instead, or contact your ISP to see if they can replace the router for you. Click here for instructions showing how to disable the 5GHz network on a BT Smart Hub 2
  5. If you have a different router, try searching for "[router name/model] how to disable 5GHz".

If you have connected it to your internet router, but it shows the message 'Establishing encrypted channel' and doesn't load: 

  1. Try closing the app and re-opening it. 
  2. If that doesn't work, please check what version of app you are using (go to the 'Me' section of the app, then select Settings > About). If the 'Current Version' is 1.0.0 then you will need to uninstall the app and re-install it, then log back in. You will not need to set the camera back up if you do this, it will remain connected to your Wi-Fi router.

Remember, this guide only applies to the NCIP3WF which was released in December 2020, if you have an older model of the camera have a look at our guide for the NCIP9WF or for the NCIP2WF. If you are unsure which camera you have, have a look at this article.

7. Adding and renaming the camera

Now you can rename the camera by tapping the pencil icon to the right of the camera name. Once it is added, to view the camera go back to the 'Home' page using the icon at the bottom left then select your camera from the list.

To view the camera go back to the 'Home' page using the icon at the bottom left then select your camera from the list.

8. To do next

To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To see the meanings of the settings, have a look at this guide.

To read about the motion detection settings specifically, have a look at this guide.

If you want to get the device easily added to other phones, tablets or computers, you won't need to go through this process again, just follow this guide to get it done in a few minutes!

9. Hints & Tips

  • Keep the camera antenna pointing upwards as this improves the Wi-Fi range
  • Move the router closer to the camera if possible
  • Minimise any obstables between the camera and Wi-Fi router
  • To improve the range of your Wi-Fi signal, purchase a Wi-Fi extender

10. Next Steps

We hope you have found this guide useful. If it has not answered your question you can see related articles on the right or raise a ticket.