If you've just purchased a WiFi Bird Box Camera 3rd Gen from us, this might be your first hands-on experience with a camera like it, so this guide should answer your questions and help you get set up.
First thing, make sure that the camera you have is a WiFi Bird Box Camera 3rd Gen. If you're not sure, take a look at this guide: Which bird box or wildlife camera do I have?
Secondly, it’s important to connect your camera to your internet router before you install it. If you install the camera first and then try to set it up this can make things more tricky!
This guide will help with the following:
- Which camera do I have?
- How do I set it up?
- How do I install the camera?
- How do I change the settings?
- How do other people watch it?
- What else can my camera do?
- Why isn't it working?
- Some other questions
- Next Steps
Which camera do I have?
The easiest way to tell the specific model of camera you have is to look at the box it came in, the model code will be on the back, or there will be a tag on the end of the cable on the camera. If you don't have the original packaging any more, try to remember when you bought the camera, and check the email that was sent to confirm the order.
If the model code of the camera you have is an NCIP3WF, NCIP3 or GFIP320BWF then you have a WiFi Bird Box Camera 3rd Gen.
If the model code is different, take a look at this article to find out which model of camera you have:
How do I set it up?
How do I install the camera?
How do I change the settings?
How do other people watch it?
What else can my camera do?
Why isn't it working?
If the camera fails to connect to your Wi-Fi network, try resetting it and start again. You can also try the alternative setup method which can be more reliable. If this still fails, it may be related to the 2.4GHz/5GHz Wi-Fi issue, about which you can read more here. You can also get in contact to speak to a member of our Helpdesk team.
Please note that some routers do not allow for the 2.4GHz and 5GHz networks to be split, such as the BT Smart Hub 2. If this is the case, you can often just disable the 5GHz network temporarily, connect the camera to a Wi-Fi extender instead, or contact your ISP to see if they can replace the router for you. Click here for instructions showing how to disable the 5GHz network on a BT Smart Hub 2.
If you have a different router, try searching for "[router name/model] how to disable 5GHz".
Some other questions
Can this camera run from battery power?
Yes, you can use a rechargeable 12V battery pack to power these cameras. Alternatively, though this is not something we sell or can offer much advice on, it has been reported that these cameras can be powered using a car/motorbike battery. When combined with a solar panel this can allow for uninterrupted power, providing weather conditions are appropriate.