This folder is for frequently asked questions that relate to all of our products.

Which bird box or wildlife camera do I have?
We know, it can get a bit confusing. We sell a lot of different models of cameras with similar names, and it can be difficult keeping track of your specific...
Fri, 27 Nov, 2020 at 11:19 AM
How to install a camera into a bird box
Thu, 10 Sep, 2020 at 9:07 AM
Getting started with your Wi-Fi or wired IP bird box camera
If you've just purchased an IP bird box camera from us, this might be your first hands-on experience with a camera like it. So this article is intended...
Thu, 29 Oct, 2020 at 5:05 PM
Getting started with your wireless or wired analogue camera
This article is intended to answer some common (and uncommon) questions and help you get your new camera set up, no matter which model you have purchased fr...
Wed, 24 Jun, 2020 at 4:34 PM
Meaning of error codes in iCSee Pro and XMEye
Setting up an IP camera is usually easy these days, but if something goes wrong then it can get very complicated, very quickly. This article is intended to ...
Mon, 16 Nov, 2020 at 3:22 PM
General Camera Questions
General Camera Help What’s the difference between your wireless & Wi-Fi camera? Our original wireless camera does not have Wi-Fi connectivity an...
Sat, 16 Feb, 2019 at 5:05 PM
How to adjust the focus on your bird box camera
So you've just bought your new bird box camera, you've got it set up and connected, but the picture is blurry... That's not very good is it? ...
Mon, 29 Jun, 2020 at 3:04 PM
How do I improve the colour image from my bird box camera?
Our Green Feathers SD wireless and wired bird box cameras do not feature a mechanical IR filter. This means the camera does not filter out infrared light, t...
Thu, 4 Jun, 2020 at 11:04 AM
Can I view my Wi-Fi or wired IP bird box camera on a TV?
If you have a smart TV it is certainly possible, but because your Wi-Fi or wired IP camera is connected to your internet router rather than directly into th...
Tue, 31 Mar, 2020 at 3:23 PM
ERROR: "The connection failed, please check your phone privileges"
If you see the above error please follow the below steps: 1) Open the settings of your tablet or smartphone. 2) Find your location services. 3) Enable...
Fri, 22 Feb, 2019 at 12:18 PM